Countries we ship to

Europe

France, Germany, Ireland, Italy, Portugal, Austria, Belgium, Czech Republic, Denmark, Netherlands, Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Norway, Poland, Romania, Slovakia, Slovenia, Sweden, Switzerland, Spain, Turkey

United Kingdom

America

Canada, United States, Mexico, Brazil, Peru

Asia

Japan, South Korea, Australia, New Zealand, Singapore, Malaysia, Thailand, Vietnam, Philippines, Israel, Pakistan, Saudi Arabia,

United Arab Emirates, Kuwait, Qatar, Bahrain, Jordan,

Africa

South Africa, Nigeria, Ghana, Uganda, Kenya, Tanzania, Rwanda, Angola

If the country of destination cannot be found in the checkout process, contact our customer service team at isacuration.shop@gmail.com

Return and exchange policy

Once you have received your order, you have 15 days to request a return. The customer assumes full responsibility for return shipment costs. For return address, please contact our customer service team at isacuration.shop@gmail.com.

The returned items should be packaged in their original condition with the original labels. If you are returning a bag or shoes, they must be placed inside their original box, and the return label should not be attached directly to the box. You can reuse our shipping bag or use a new one. Any product that is returned faulty, damaged, dirty, used or deteriorated will not be refunded and will be available for reshipment at the customer's own expense.

If you are returning a product that it is faulty or wrong, please contact our customer service team at isacuration.shop@gmail.com. Our CS team will review it and give you a solution.

*There is a fee for every return that will be deducted from your refund when the return is processed. Original shipping costs are not refunded.

If you want to make an exchange for another size, you will need to make a return and place a new order.

Delivery failure

If, 14 days after your parcel is available for delivery, the package has yet to be delivered for reasons not attributable to us, we will understand that you want to cancel the agreement, which will be terminated. Following that termination, no refund or reshipment will be issued.